Terms & Conditions

Please read these terms and conditions carefully. In accepting services provided by RELIABLE MOWING & MORE you accept the following terms and conditions.

Customer Satisfaction:

Our goal is total customer satisfaction. If you are not completely satisfied with our service, please contact us that day so we can provide the appropriate resolution promptly. If you ARE satisfied, please consider recommending us or liking our Facebook page.

Regular Service Days:

If you have engaged RELIABLE MOWING & MORE to provide a ‘regular’ service, numerous factors can affect our schedule. Therefore, we are not able to specify an exact time of your regular service. At time of quoting an estimated start date will be provided.

Our quoted pricing for a ‘regular’ service is based on fortnightly or 4-week servicing. 4-week servicing is only available during the slow season, from June through to August.

  • Weekly service is available at the customers’ request.

  • We do not offer a regular 3-week service under any conditions.

  • A ‘one off’ service is available and is quoted accordingly.

Any quote or estimate is subject to revision if there are any changes to the nature or extent of the requested work. This may apply to both labour and materials. However, the quote will not be amended without consultation with the client.

Other Services:

We offer a wide range of Home Maintenance services such as gutter, solar panel, window and pressure cleaning. Along with garden bed weeding, hedging, green waste removal, lawn spraying, lawn fertilising, and top dressing. Please do not hesitate to contact us for a quote on these services. We can offer these services as a ‘one off’ or on a ‘regular’ service program.

green waste AND GREEN BINS:

Lawn clippings can be ‘caught’ or ‘not caught’. All lawn clippings that are ‘caught’ are disposed of in the client’s council green waste bin each visit, unless quoted for removal or quoted for ‘non catching’ of clippings. If the green bins are full or if we are unable to use them at the time of service there will be an added cost of $10 -$20 + council tipping fee for us to take any unquoted green waste away (this is not negotiable).

LOCKED GATE:

If you prefer to lock your gate, we would recommend you give us a key or combination. If we cannot gain access to your property, we may still charge your normal service fee.

LAWN DEBRIS:

Please ensure your service areas are free from pet droppings, toys, bones, rocks or any other type of debris before your service day. These types of items are very hazardous if hit by mower blades and can result in serious damage to property or equipment, or serious injury to our staff or others. If we observe debris left on the lawn, we will not be able to mow that area and will still charge your normal service fee. We are happy to provide a quote to include clearing area of debris in your regular service if this is required.

RAIN / WEATHER DELAYS:

We work through light rain or after the rain lightens up, if possible. If we determine that it is too wet or unsafe to proceed with a service, we will then try to arrive on the next dry day.

We do not operate on weekends, except where bad weather has restricted services and catch-up services are required.

PUBLIC HOLIDAYS:

We DO NOT work on public holidays. We turn up when arranged, except on public holidays or bad weather where we may be a day early or late, depending on conditions.

SPECIAL EVENTS:

If you are having a special event and require your service on a specific day or time (or wish to add an additional service) please advise as early as possible to allow us to accommodate your needs.

SERVICE CANCELLATIONS:

  • One Off Services: If you have booked a one-off service, we require 3 days notice of cancellation or full-service fee will apply.

  • Regular Service: If you require your service to be cancelled or your next scheduled service to be postponed, we require 2 days notice. If less than 2 days notice is given, you may be charged your normal service fee.

PRICING:

Our service pricing is based on a number of variable factors which include but are not limited to: size, access and obstructions.

Minimum pricing for all services apply regardless of how small the job is.

Due to increases in running costs we may need to re-evaluate your service fee. In the event of an increase, you will be advised 30 days prior with an explanation.

PROPERTY DAMAGE:

We carry full Public Liability Insurance for your peace of mind.

PROJECTILE DAMAGE (WINDOWS ETC.):

We are professionals and take all due care to ensure that incidents do not occur. However, it is the property occupant’s responsibility to minimise the risk of such an incident.

  • We may not be automatically liable for damage from projectiles expelled from our mowers while servicing your property. We always request any items that may become a projectile are removed from your property, by you, prior to our arrival so damage from projectiles cannot occur.

  • We understand accidents do happen and we will make sure each incident is investigated individually; if an accidental breakage does occur, as stated above we carry full public liability insurance for your peace of mind. Be assured if damage occurs while we are on site, we will notify you immediately and discuss the incident and options for repair.

  • In rare cases breakages occur that we have not been aware of, if you discover a breakage, after we have serviced your property (e.g., broken car window) please call us immediately.  Do not move or clean up anything, as we need to be able to investigate the incident without the area being interfered with.  If a vehicle is moved from the location where damaged occurred, before we are given the opportunity to inspect the damage, we cannot be held liable to repair the damage or any costs incurred in repairing the damage.

PAYMENT TERMS:

We accept payment by cash or EFTPOS on the day. Direct deposit is also available into our bank account. Bank account details are printed on your invoice.

If you will not be home on the day of the service, please arrange payment prior.  

An invoice will be emailed at completion of service with full payment due on the day unless prior arrangements have been made.

OVERDUE PAYMENTS:

A reminder notice will be issued if we have not received full payment and if full payment is still not received after 30 days we may send your details to our debt collection agency and you will be required to pay for the fees incurred.

Please note if full payment including overdue fees have not been received prior to your next scheduled service date we reserve the right to cancel your service until all monies are received in full.